DELIVERY

Delivery charges are based on the order total as follows:

  • £1 for orders up to £5
  • £3.25 for orders from £5.01 to £25
  • £4.50 for orders from £25.01 to £45
  • £6.25 for orders from £45.01 to £60
  • £8.50 for orders from £60.01 to £100
  • Free delivery on orders over £100

UK Mainland deliveries only. Please contact us for a quotation for costs outside this area before completing Check Out.

Small parcels will usually be sent with Royal Mail 2nd class and larger parcels with Hermes 3-5 day service.

Next Day delivery available by special arrangement for an additional cost.

Orders will usually be dispatched within 2 working days.  Any delays will be notified at the time of order.

RETURNS POLICY‚Äč

Returns are accepted up to 30 days from date of order. After 30 days unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product mail it to: Panache Gifts, 41 Stonepits Lane, Redditch, Worcs, B97 5LX
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. 

We recommend you get proof of posting and preferably use a trackable shipping service as otherwise we are unable to guarantee receipt.

Once the returned item is received and inspected, we will send an email to notify you that we have successfully received it.
Your refund will be processed if the item meets the above criteria and a credit will be applied to your original method of payment

Sale and Bespoke Items

Only regular priced items may be refunded, unfortunately sale or bestoke items cannot be refunded unless faulty.

Damaged Goods

We are confident that your items will arrive in perfect condition but please do inspect your goods upon receipt, and inform us (if possible with a photograph) of any issues within 7 days of receipt. If you fail to do this you will be deemed to have accepted the goods. For more details please see our returns policy.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and return your item to: Panache Gifts, 41 Stonepits Lane, Redditch, Worcs, B97 5LX

Privacy Policy

Panache Gifts takes privacy of your data very seriously. We are committed to protecting your privacy. The information we collect is what is necessary to process orders and to provide you with our best service.

What we collect

  • Personal information, e.g. name, address, email address, telephone number.
  • We may also collect information about your internet session such as IP address, the URL you came to our website from, pages of our website you have viewed, geographical area, etc.
  • Please be aware that we may capture information about your online visit to help us improve our service.

We will use your information as follows

  • To process your orders.
  • To enable us and third parties (for example delivery companies) to carry out technical, logistical or other functions for the purposes of managing your account and the technical and management systems upon which it relies on our behalf.
  • To carry out fraud prevention.
  • To conduct marketing activities.
  • To notify you of products and promotions by email, phone or post. You may opt out of this at any time. Please note if you opt out there might be a short time before our systems are updated and you continue to receive information from us.
  • We are legally obliged to give information when required to law enforcement agencies.

Who will have access to the data

Staff at Panache Gifts and third parties as stated above for the purposes only as stated above. We will never sell your details, and we will never share them with anyone other than as stated above.

Period of holding your data

Where necessary, some accounting information will be kept for as long as required by UK law. Other information will be kept until you ask us to remove it or until it becomes no longer necessary to keep it, whichever is the sooner.

Cookies

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time; if you do not accept Cookies, you will be unable to use this website for shopping purposes, only for browsing.

Agreement

By completing our online contact form and/or placing an order, you agree to give us permission to use your information for the purposes outlined above. If at any time you wish to revoke this permission, please contact us to let us know.

Access to the information we hold

You may request a copy of all the personal data we hold about you. We will take reasonable steps to verify your identity and we will send the information either to your registered email address or your registered postal address.

This policy was last updated Jan 2021