Delivery charges are based on the order total as follows:
- £1 for orders up to £5
- £3.25 for orders from £5.01 to £25
- £4.50 for orders from £25.01 to £45
- £6.25 for orders from £45.01 to £60
- £8.50 for orders from £60.01 to £100
- Free delivery on orders over £100
UK Mainland deliveries only. Please contact us for a quotation for costs outside this area before completing Check Out.
Small parcels will usually be sent with Royal Mail 2nd class and larger parcels with Hermes 3-5 day service.
Next Day delivery available by special arrangement for an additional cost.
Orders will usually be dispatched within 2 working days. Any delays will be notified at the time of order.
Returns are accepted up to 30 days from date of order. After 30 days unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product mail it to: Panache Gifts, 41 Stonepits Lane, Redditch, Worcs, B97 5LX
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
We recommend you get proof of posting and preferably use a trackable shipping service as otherwise we are unable to guarantee receipt.
Once the returned item is received and inspected, we will send an email to notify you that we have successfully received it.
Your refund will be processed if the item meets the above criteria and a credit will be applied to your original method of payment
Sale and Bespoke Items
Only regular priced items may be refunded, unfortunately sale or bestoke items cannot be refunded unless faulty.
We are confident that your items will arrive in perfect condition but please do inspect your goods upon receipt, and inform us (if possible with a photograph) of any issues within 7 days of receipt. If you fail to do this you will be deemed to have accepted the goods. For more details please see our returns policy.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and return your item to: Panache Gifts, 41 Stonepits Lane, Redditch, Worcs, B97 5LX